Protection of Personal Data

Text on Protection and Processing of Personal Data

1. Data Controller

This Clarification Text has been prepared by LUMIO Transfer & Concierge as the data controller in accordance with the Law on the Protection of Personal Data No. 6698 ("KVKK"). Our company takes maximum care to process and protect your personal data in accordance with the law.

2. Processed Personal Data

The following personal data may be processed within the scope of the VIP transfer and concierge services provided:

  • Identity Information: Name, surname
  • Contact Information: Phone number, e-mail address
  • Location and Travel Information: Pick-up and drop-off points, flight information, reservation details
  • Financial Information: Invoice and payment information
  • Customer Transaction Information: Service requests and reservation records
  • Digital Data: IP address, cookie data, and website usage information

    • 3. Purposes of Processing Personal Data

    Your collected personal data are processed for the following purposes:

  • Planning and providing VIP transfer and concierge services
  • Carrying out reservation and operational processes
  • Ensuring customer satisfaction and providing support services
  • Performing payment and billing operations
  • Increasing and developing service quality
  • Carrying out campaign, promotion, and marketing activities (subject to explicit consent)
  • Fulfilling legal and administrative obligations
  • Carrying out information security processes

    • 4. Method and Legal Reason for Collecting Personal Data

    Your personal data are collected through the following methods:

  • Website and online reservation forms
  • Phone, e-mail, and messaging applications
  • Social media platforms
  • Contracts and physical documents

    • In accordance with Articles 5 and 6 of the KVKK, your personal data are processed based on the following legal reasons:

  • Being necessary for the establishment or physical performance of a contract
  • Fulfilling legal obligations
  • Legitimate interest of the data controller
  • Establishment, exercise, or protection of a right
  • Your explicit consent

    • 5. Transfer of Personal Data

    Your personal data may be transferred to the following persons and organizations in accordance with the KVKK:

  • Payment institutions and banks
  • Operational service providers and business partners
  • Drivers and transfer service providers
  • Legally authorized public institutions and organizations
  • Audit and consultancy firms

    • If necessary, the data may be transferred abroad in accordance with the legislation.

    6. Retention Period of Personal Data

    Your personal data are kept for the period required by the purpose of processing and the legally prescribed retention periods in the relevant legislation. At the end of the period, the data is deleted, destroyed, or anonymized.

    7. Your Rights as a Data Subject

    In accordance with Article 11 of the KVKK, you have the following rights:

  • To learn whether your personal data is processed or not
  • To request information if processed
  • To learn the purpose of processing and whether they are used appropriately
  • To know the third parties to whom data is transferred domestically or abroad
  • To request correction of incomplete or incorrect data
  • To request the deletion or destruction of data
  • To request that the operations carried out be notified to third parties
  • To object to the occurrence of a result against you by analyzing through automated systems
  • To demand the compensation of the damage due to unlawful processing

    • 8. Application Method

    You can submit your requests regarding your rights via the following contact information:

    LUMIO Transfer & Concierge

  • E-mail: info@lumiotransfer.com
  • Website: www.lumiotransfer.com

    • Your applications will be finalized within a maximum of 30 days under KVKK.

    9. Update and Effectiveness

    LUMIO Transfer & Concierge reserves the right to make necessary changes on this Clarification Text. The updated text becomes effective on the date it is published on the website.