Rental Terms

Car Rental Terms and Conditions

1. Parties

These Car Rental Terms and Conditions ("Agreement") are made between LUMIO Transfer & Concierge ("Company") and the customer utilizing the car rental service ("Lessee"). By making a reservation or using the service, the Lessee is deemed to have accepted the provisions of this agreement.

2. Scope of Service

LUMIO Transfer & Concierge offers its customers the following services:

  • Chauffeured VIP car rental
  • Airport transfer services
  • Intercity and intracity transportation
  • Daily and hourly vehicle allocation
  • Transportation for special events and organizations
  • Concierge services

    • The scope of service is provided according to the details determined during the reservation.

    3. Reservation and Payment Terms

  • Reservations can be made via the website, e-mail, phone, or messaging applications.
  • Prepayment or full payment may be required to finalize the reservation.
  • Payments can be made by bank transfer, credit card, or other electronic payment methods.
  • Invoices are issued in accordance with applicable legislation.

    • 4. Cancellation and Modification Policy

  • Refunds are provided for cancellations made 24 hours prior to the start of the service.
  • For cancellations made less than 24 hours before the service time, the full fee may be charged.
  • Last-minute modifications are accepted subject to availability.
  • Force majeure cases (natural disasters, flight cancellations, etc.) are subject to evaluation.

    • 5. Responsibilities of the Lessee

    The Lessee agrees to the following:

  • Providing accurate and complete information during reservation,
  • Using the vehicle and equipment with care,
  • Not smoking inside the vehicle and refraining from damaging behaviors,
  • Compensating any damages caused to the vehicle,
  • Complying with applicable laws during the journey.

    • The Company reserves the right to terminate the service in cases negatively affecting safety or service quality.

    6. Company's Responsibilities

    LUMIO Transfer & Concierge undertakes to fulfill the following obligations:

  • Ensuring vehicles are well-maintained, clean, and safe,
  • Providing services with experienced and professional drivers,
  • Delivering services in accordance with reservation details,
  • Prioritizing customer satisfaction.

    • 7. Delays and Force Majeure

    The company cannot be held responsible in the following situations:

  • Heavy traffic
  • Weather conditions
  • Roadworks
  • Decisions of official authorities
  • Vehicle breakdowns and operational disruptions
  • Flight delays or cancellations

    • In such cases, the company makes the necessary effort to offer the customer the most suitable alternative solution.

    8. Luggage Policy

  • The amount of luggage to be carried is limited to the vehicle capacity.
  • Non-standard or excess luggage must be reported during reservation.
  • The company is not responsible for inconveniences arising from undeclared excess luggage.

    • 9. Insurance and Safety

  • All vehicles are secured with mandatory traffic insurance.
  • Passenger safety is a priority.
  • Passengers are responsible for their own personal belongings.

    • 10. Privacy and Data Protection

    Personal data belonging to the Lessee is protected under the Personal Data Protection Law No. 6698 (KVKK) and processed solely for the purpose of providing services.

    11. Effectiveness and Dispute Resolution

  • This agreement becomes effective upon confirmation of the reservation.
  • The laws of the Republic of Turkey shall apply to disputes that may arise between the parties.
  • The courts and enforcement offices of the location where the Company's headquarters is situated are authorized for dispute resolution.