Terms of Use

Terms of Use

1. Introduction

These Terms of Use ("Terms") determine the conditions regarding the use of the website and services offered by LUMIO Transfer & Concierge ("Company", "LUMIO", "we"). All users ("User", "you") who visit our website and benefit from our services are deemed to have accepted these conditions.

Please read this text carefully before using the website.

2. Service Description

LUMIO Transfer & Concierge offers the following services:

  • VIP airport transfer services
  • Chauffeured luxury car rental
  • Intercity and intracity transportation
  • Daily and hourly vehicle allocation
  • Transportation for special events and organizations
  • Concierge and personal assistance services

    • The services offered are subject to reservation and availability.

    3. Terms of Use

    While using the website and services, the user agrees to comply with the following rules:

  • Providing accurate and complete information,
  • Acting in accordance with laws and ethical rules,
  • Not compromising the safety of services,
  • Not using the website for illegal or abusive purposes,
  • Not engaging in behaviors that will damage the reputation of the company.

    • In case of violation of these terms, LUMIO reserves the right to suspend or terminate service provision.

    4. Reservation and Payment

  • Reservations can be made via the website, e-mail, phone, or messaging applications.
  • Prepayment or full payment may be required to finalize the reservation.
  • Prices may vary depending on service details and location.
  • Payments can be made by credit card, bank transfer, or other electronic payment methods.

    • 5. Intellectual Property Rights

  • All content on the website; texts, visuals, logos, designs, and brands belong to LUMIO Transfer & Concierge.
  • These contents cannot be copied, reproduced, or used for commercial purposes without permission.
  • Unauthorized use entails legal liability.

    • 6. Privacy and Protection of Personal Data

    Personal data belonging to the user is processed and protected under the Personal Data Protection Law No. 6698 (KVKK). For detailed information, Privacy Policy and KVKK Clarification Text can be reviewed.

    7. Limitation of Liability

    LUMIO cannot be held responsible for direct or indirect damages in the following situations:

  • Heavy traffic and delays,
  • Weather conditions and natural disasters,
  • Flight cancellations or delays,
  • Technical faults and system interruptions,
  • Force majeure situations and disruptions caused by third-party service providers.

    • The company does not guarantee that services will be uninterrupted and error-free; but takes all necessary measures to offer the best service.

    8. Third-Party Links

    Our website may contain links to third-party websites. LUMIO is not responsible for the contents and privacy policies of these sites.

    9. Right to Change

    LUMIO Transfer & Concierge reserves the right to update these Terms of Use without prior notice. The updated text goes into effect on the date it is published on the website.

    10. Applicable Law and Jurisdiction

    These Terms are subject to the laws of the Republic of Turkey. The courts and enforcement offices of the location where the Company's headquarters is situated are authorized for disputes that may arise between the parties.